Complaints, SAR & FOI | Nexus Multi Academy Trust

天影音AV美

"People used to tell me to look at which young offender's institution my child was going to. Now I'm looking at which university they will go to." - Year 13 parent

"Excellent provision of adapted curriculum to meet the children's individual needs. Everything fun & enjoyable"

"Where do I start?! I am so pleased and grateful for the excellent provision, quality teaching and care that my child has access to in school."

"Fantastic school I personally couldn't have hoped for a better school safe and nurturing environment she always comes home with a smile."

"I think the school overall is great and my son has come on leaps and bounds since being there, he always enjoys school and is always smiling."

"The Trust Olympics 2023 were perfect, awesome and fantastic."

"Brilliant clubs & brilliant staff also."

"My children really enjoy the school clubs both after school and holiday clubs, the staff are amazing."

"We really love the school holiday club and so do the boys."

"I would like to send a message of thanks to everyone who works the clubs and those for organise them too. They are an important resource to our whole family, so thank you."

Complaints

A concern may be defined as 鈥榓n expression of worry or doubt over an issue considered to be important for which reassurances are sought鈥�.

A complaint may be defined as 鈥榓n expression of dissatisfaction however made, about actions taken or a lack of action鈥�.

It is in everyone鈥檚 interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of this complaints policy. Nexus MAT takes concerns seriously and will make every effort to resolve the matter as quickly as possible.

A copy of the Trust's complaints policy and form can be accessed here.

Freedom of Information (FOI) and Subject Access Requests (SAR)

Please review our Information Governance & FOI Policy for more information on the Trust鈥檚 Policies & Procedures page

If you would like to submit an FOI request or a SAR, please complete the below form or email foi@nexusmat.org with details of your request.

Please note: FOI requests follow the statutory timeframe of 20 working days. where a Public Interest Test (PIT) is applicable, the requestor will be notified and an additional 20 days may be added at the discretion of the Trust.

天影音AV美

Complaints,SAR & FOI

Complaints

Freedom of Information (FOI) and Subject Access Requests (SAR)

If you have a complaint, FOI request or SAR , please fill in the form below selecting the nature of your enquiry.

01709 257 277